The Schneller Service Philosophy
At Schneller very few of our customers arrive at our shop atop of a flatbed truck. Occasionally some do, but it's rare. Most customers drive here for their services. Why? We treat every car as though it were a race car. We believe that it is just as important for a service customer's car to start in the early morning hours at Logan Airport, as it is for a race car to safely & reliably make it through a race weekend. At Schneller we keep you abreast of the services your car needs, & will need, months down the road. This perspective avoids unnecessary breakdowns & "surprise" repair bills. It also makes it possible for you to budget repair & maintenance services, allowing you to drive your vehicle reliably, and affordably, well after you've paid it off.
Surprisingly, few repair facilities (including dealers) take this approach, focusing only on customer complaints and what the car was "brought in for". This "blinders on" approach to maintenance oftentimes leads to an accumulation of needed services that result in large repair bills, as well as problems arising just after the car had been serviced. This isn't good for the customer, nor the Shop's reputation.
To further understand how we differ from the dealer & other repair facilities, take a look at our diagnostic capabilities, examine our thoughts regarding extended oil service intervals and BMW lifetime fluids. You'll understand that your vehicle is receiving the best in maintenance when it receives a free 54 item inspection each time it rolls in to Schneller - even if it's just in for an Oil Service. We think you'll agree that Our 3 year /36,000 mile warranty on parts and labor demonstrates our commitment to quality, in both skill, & the parts selected to repair your car correctly the first time. In fact, we're proud to reveal that our comeback rate is one of the lowest in the industry - less than 1%!
Schneller has tuned and tweaked cars from as far away as Canada, California, Washington State, Texas, The U.S. Virgin Islands and St. Martin. However most of our customers are from New England, traveling from southern New Hampshire, the Massachusetts North Shore, and the communities of:
Boston, Newburyport, Newbury, Salisbury, Amesbury, West Newbury, Byfield, Plum Island, Rowley, Boxford, Hamilton, South Hamilton, Essex,Ipswich, Gloucester Georgetown, Beverly, Andover, North Andover, Groveland, Hampton, NH, Hampton Falls, Rye, NH, Portsmouth NH